KnockReady is a technology platform operated by Baird Ventures Group, LLC (“KnockReady,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our websites, apps, and services (together, the “Platform”). The Platform serves two kinds of users: Homeowners who request home services, and Vendors — independent businesses that offer those services. Some sections below apply to everyone; others apply only to Homeowners or only to Vendors.
By checking the “I acknowledge and accept” box, creating an account, or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform. If you are using the Platform on behalf of a company (for example, as a Vendor), you represent that you are authorized to bind that company to these Terms.
KnockReady is a neutral marketplace and technology venue that helps Homeowners discover and connect with independent, third-party Vendors near them. We are not a contractor, roofer, home-service provider, or the employer or agent of any Vendor.
Trust signals on the Platform have a specific, limited meaning. Please read this section carefully.
Right now we don’t vet or verify anyone. The Platform shows public listings and public reviews so you can size a pro up — and you decide who you let onto your property. Any Vendor you engage, you engage at your own risk.
These apply to you when you use the Platform as a Homeowner.
You must be at least 18 and provide accurate information. You are responsible for activity on your account.
Using the Platform to find and request Vendors is free to Homeowners. Any charges for services are set and billed by the Vendor, not by KnockReady.
You decide whether to request, allow onto your property, or hire any Vendor. Because Vendors are independent and we do not control them, you use the Platform and engage any Vendor entirely at your own risk, and you agree to use reasonable judgment (for example, confirming identity and credentials at your door).
We do not guarantee the availability, timeliness, licensing, insurance status, safety, quality, pricing, or results of any Vendor or service. Reviews and ratings are provided by users and are not verified by us for accuracy.
Any dispute about services, payment, damage, or conduct is between you and the Vendor. You agree to pursue it directly with the Vendor and to release KnockReady from claims arising out of a Vendor’s acts or omissions, to the extent permitted by law.
By requesting a visit, you agree that KnockReady and the matched Vendor(s) may contact you about your request by phone, text, or email. Message and data rates may apply. You can opt out of non-essential messages as described in those messages or our Privacy Policy.
To the fullest extent permitted by law, you release and forever discharge KnockReady and its owners, officers, employees, and agents from any and all claims, demands, damages, injuries (including bodily injury or death), property damage, losses, costs, and liabilities of every kind, whether known or unknown, arising out of or in any way connected to: (a) your use of the Platform; (b) any interaction with, visit by, or service performed by any Vendor or its representatives; (c) any act or omission of a Vendor; or (d) any information, badge, rating, review, or listing shown on the Platform. You knowingly and voluntarily assume all risk associated with finding, contacting, and inviting a Vendor to your property.
You will indemnify and hold harmless KnockReady from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Platform, your interactions with any Vendor, or your violation of these Terms or any law.
KnockReady is only an introduction tool. Once you connect with a Vendor, everything that happens is between you and that Vendor. You use KnockReady at your own risk, and you agree KnockReady is not responsible for a Vendor’s work, conduct, or anything that results from it.
These apply to you when you use the Platform as a Vendor. “You” here means your business and everyone acting under your account.
You must be a legitimate business legally able to provide the services you list, holding all licenses, permits, and insurance the law requires.
You are solely responsible for anyone who acts under your account or on your behalf (employees, contractors, or representatives), including their hiring, screening, training, supervision, conduct, and work. They are your personnel, not KnockReady’s.
You attest that you conduct lawful and appropriate background screening of your representatives, consistent with your policies and applicable law (including, where relevant, the Fair Credit Reporting Act and state and local screening laws). KnockReady does not perform or adjudicate this screeningand relies on your attestation. You are responsible for the legal compliance of your own screening process.
You will maintain, at your expense, commercial general liability insurance of at least $1,000,000 per occurrence and $2,000,000 in the aggregate, and any workers’ compensation, auto, or professional coverage the law or your work requires. On request, you will provide a current certificate of insurance and, where applicable, name KnockReady and Baird Ventures Group, LLC as an additional insured. If your coverage lapses, you must stop accepting visits until it is restored.
You and KnockReady are independent parties. Nothing here creates an employment, agency, partnership, joint venture, or franchise relationship. You are not our agent and cannot bind, speak for, or make commitments on behalf of KnockReady. You control the means and methods of your own work.
You are responsible for complying with all laws governing how you reach and interact with Homeowners, including:
You will defend, indemnify, and hold harmless KnockReady and its owners, officers, and staff from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: your services; the acts or omissions of your representatives; your breach of these Terms or your representations; injury, death, or property damage connected to your work; or your violation of any law.
Public listings may reflect your business’s public information and public reviews before you claim them. Once you claim a listing, you are responsible for the accuracy of your information. If KnockReady later offers a verification badge, you may display it only while your verification is current and your account is in good standing, and we may suspend or revoke it at any time. Fees (for example, per accepted visit) are described at signup or in a separate order form and may change on notice.
Do not misuse the Platform: no fraud, harassment, impersonation, scraping, interfering with the service, or unlawful activity.
We may suspend or terminate access at any time, with or without notice, including for violation of these Terms or to protect users or the Platform.
The Platform is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any Vendor or Homeowner will meet your expectations.
To the fullest extent permitted by law, KnockReady will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from the acts or omissions of a Vendor or Homeowner. Our total aggregate liability for any and all claims relating to the Platform is limited to the greater of the total fees you paid to KnockReady in the twelve (12) months before the event giving rise to the claim, or one hundred U.S. dollars ($100). Because service to Homeowners is free, a Homeowner’s recovery under this cap will generally be limited to $100. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.
You agree to indemnify KnockReady for claims arising out of your use of the Platform or your violation of these Terms or of any law or third-party right.
Most concerns can be resolved quickly — please contact us first. If a dispute cannot be resolved informally within thirty (30) days, you and KnockReady agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, and that you and KnockReady each waive any right to a jury trial and any right to bring or participate in a class action or class-wide arbitration. The arbitration will be seated in Travis County, Texas, and these Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Nothing here prevents either party from bringing an individual claim in small-claims court, or from seeking injunctive relief in court to protect intellectual property or account security. You may opt out of this arbitration agreement by emailing legal@getknockready.com within thirty (30) days of first accepting these Terms; opting out will not affect any other part of these Terms.
We may update these Terms from time to time. When we do, we will update the “Last updated” date above and, where the changes are material, take reasonable steps to notify you (for example, by email or an in-app notice). Your continued use after an update takes effect means you accept the revised Terms, and material changes may require you to accept them again before continuing.
You consent to transacting electronically. When you check the acceptance box or click to accept, you are signing electronically and agree that this has the same legal effect as a handwritten signature. We may keep a record of the version you accepted and the date and time.
Questions about these Terms: legal@getknockready.com. KnockReady is operated by Baird Ventures Group, LLC, a Texas limited liability company.
By creating an account and checking the acceptance box, you confirm that you have read and understood these Terms — including that KnockReady does not currently vet or verify listings (Section 3), and, if you are a Vendor, that you alone are responsible for and stand behind the people you send (Sections 5.3–5.4).